ASUS Customer Care UAE
ASUS users in the UAE can contact ASUS customer care for product support, warranty checks, pickup requests, repair status and service location guidance. Phone numbers, opening hours and service availability should still be confirmed directly before visiting or sending a device.
Quick Answer
ASUS lists UAE customer product support through 800-ASUS-ME (800-2787-63). ASUS also provides online support, warranty status inquiry, repair status checking, pickup request guidance and service location information for users in the UAE.
The ASUS pickup request page lists service_me@asus.com for UAE service enquiries and shows ASUS service locations at Sharaf DG in Dubai and Abu Dhabi. Availability, appointment rules, warranty eligibility and exact opening hours should be confirmed directly with ASUS before visiting.
ASUS UAE Support Intent
Looking for: ASUS customer care, warranty help, repair status, pickup request or UAE service location details.
First step: Contact ASUS UAE or use the official ASUS support website.
Official / authorized status: ASUS support pages are official brand sources. Listed service locations should still be verified before visiting.
Warranty note: Warranty coverage depends on product line, serial number, purchase region, reseller status, warranty terms and damage type.
Before visiting: Confirm location, hours, appointment need, supported product type and whether the service is available for your model.
ASUS UAE Support Summary
Brand: ASUS
Country: United Arab Emirates
Support type: Customer care, technical support, warranty check, repair status, pickup request and service location guidance
Phone: 800-ASUS-ME (800-2787-63)
Email: service_me@asus.com
Website: ASUS Middle East Support
Warranty support: Available through ASUS warranty tools and ASUS support. Warranty eligibility should be verified directly.
Appointment note: Pickup and in-person service requirements should be confirmed directly with ASUS before arranging service.
Opening hours note: ASUS pages list UAE call support hours, but exact timing may vary by service type. Confirm before calling or visiting.
Last checked: 21 June 2026
Addresses, phone numbers, opening hours, warranty eligibility, appointment requirements, repair prices and service availability may change. Always confirm directly with ASUS or the listed service location before visiting.
Contact and Support Details
ASUS UAE customer product support: 800-ASUS-ME (800-2787-63)
ASUS UAE service enquiry email: service_me@asus.com
Official support website: ASUS Support
Contact form: ASUS Contact Us – United Arab Emirates
Warranty status: ASUS Warranty Status Inquiry
Repair status: ASUS Service Locations and Repair Support
ASUS UAE Service Locations Listed by ASUS
ASUS lists service location details for Sharaf DG in Dubai and Abu Dhabi on its UAE pickup request support page. These details should be verified directly before visiting because store handling, product acceptance, opening hours and service scope can change.
Sharaf DG – Dubai
Status: Listed by ASUS on an official support page
Address: Sharaf DG Store, Time Square Center, Level 1, Between 3rd & 4th Interchange, Sheikh Zayed Road, Al Qouz, Dubai, United Arab Emirates
Listed hours: Open 10am-10pm Daily
Products listed by ASUS: Notebook, LCD monitors, desktop PC, all-in-one PCs, gaming handhelds, gaming notebooks, gaming desktops, motherboards, wireless AP, keyboard, mouse, multimedia audio, ODD, Mini PC, VivoPC, ChromeBox, Chromebit and selected ROG components.
Sharaf DG – Abu Dhabi
Status: Listed by ASUS on an official support page
Address: Sharaf DG Store, Level 2, Abu Dhabi Mall, Abu Dhabi, United Arab Emirates
Listed hours: Open 10am-9pm Daily
Products listed by ASUS: Notebook, LCD monitors, desktop PC, all-in-one PCs, gaming handhelds, gaming notebooks, gaming desktops, motherboards, wireless AP, keyboard, mouse, multimedia audio, ODD, Mini PC, VivoPC, ChromeBox, Chromebit and selected ROG components.
Location Map
ASUS provides map links for the listed UAE service locations. Use the directions buttons and confirm directly with ASUS or the store before visiting.
Opening Hours
Opening hours may change or may differ by support channel. ASUS call support and pickup/service pages show UAE support timing, but users should confirm directly before calling, visiting or requesting pickup.
| Support item | Hours shown by ASUS source | What to confirm |
|---|---|---|
| ASUS UAE customer product support | Mon-Fri, 09:00-16:00 on the ASUS Call Us page | Confirm current call center timing before relying on it. |
| ASUS UAE pickup and service enquiry contact | Mon-Fri, 09:00-18:00 on the ASUS pickup request page | Confirm whether this timing applies to pickup requests, phone enquiries or both. |
| Sharaf DG – Dubai service location | Open 10am-10pm Daily, as listed by ASUS | Confirm service counter availability and supported product type before visiting. |
| Sharaf DG – Abu Dhabi service location | Open 10am-9pm Daily, as listed by ASUS | Confirm service counter availability and supported product type before visiting. |
Services This Page Covers
ASUS Customer Care
Phone, contact form and support website routes for ASUS users in the UAE.
Warranty Check
Users can check warranty status through ASUS using the product serial number.
Pickup Request
ASUS provides pickup request guidance for UAE users. Availability should be confirmed directly.
Repair Status
Repair status can be checked through ASUS support tools when a case or repair record exists.
Service Locations
ASUS lists UAE service locations in Dubai and Abu Dhabi. Confirm location and product support before visiting.
Product Support
ASUS support may cover laptops, desktops, monitors, gaming products, motherboards and selected accessories, depending on product type and service terms.
Customer Care, Service Center and Repair Route
ASUS customer care is the safer first step for warranty questions, serial number checks, repair status, pickup requests and product support. A customer care contact does not always mean that every repair can be completed at every listed service location.
Official ASUS route
Use ASUS support, ASUS call center, ASUS warranty tools or the ASUS contact form when the product may still be under warranty.
Listed service location route
Use the ASUS-listed Dubai or Abu Dhabi service location only after confirming product acceptance, timing and any appointment requirement.
Independent repair route
Independent repair may be useful for out-of-warranty products, but it can affect warranty eligibility depending on ASUS policy, part type and repair history.
When status is unclear
If a shop claims to repair ASUS products but is not listed by ASUS, confirm directly with ASUS before relying on warranty support.
Independent repair may affect manufacturer warranty depending on ASUS policy, device condition, repair type, part type and whether the provider is authorized. Always verify warranty eligibility directly before approving repair.
Questions to ask before choosing a repair provider
- Is this repair covered by ASUS warranty?
- Is the provider official, authorized, independent or unconfirmed?
- Are original, authorized, compatible or refurbished parts being used?
- Is there an inspection fee?
- Will I receive a written estimate?
- How long will the repair take?
- Will my data be safe?
- Will I receive a job card and receipt?
Before You Visit
- Call ASUS UAE or check the official ASUS support website before visiting.
- Confirm whether your product type is accepted at the listed service location.
- Check warranty status using the product serial number.
- Ask whether an appointment, pickup request or case number is required.
- Bring invoice, proof of purchase, warranty card and product serial number.
- Back up your device before handing it over for inspection or repair.
- Ask about inspection fees, repair timing and estimate approval rules.
- Ask whether original, authorized, compatible or refurbished parts may be used.
- Keep the job card, receipt and written estimate until the service is finished.
Warranty and Service Status
ASUS provides warranty status inquiry through its official support website. Warranty eligibility usually depends on the product serial number, purchase date, purchase region, authorized reseller status, warranty period, product condition and damage type.
ASUS International Warranty information lists coverage for eligible ASUS consumer laptops and gaming laptops purchased from authorized ASUS resellers, with the United Arab Emirates included in the Middle East and Africa coverage list. Users should still check the actual warranty status for their own serial number and read the warranty terms before requesting service.
If a repair provider is not listed by ASUS or cannot confirm its status, do not assume warranty support is available. Contact ASUS customer care before handing over a device that may still be covered by warranty.
Price, Estimate and Inspection Fee Notes
Dubai Service Finder does not list ASUS repair prices. Repair costs can depend on model, warranty status, part type, diagnosis result, accidental damage, liquid damage, labor, availability and whether the service is handled through ASUS or another provider.
Before approving repair, ask for a written estimate, inspection fee policy, expected timeline, part type and warranty effect. Do not rely on verbal pricing alone.
Questions to Ask Before Handing Over Your Device
Is this covered by warranty?
Ask ASUS to check your serial number and confirm whether the issue is covered.
Are original parts available?
Ask whether original, authorized, compatible or refurbished parts may be used.
Is there an inspection fee?
Confirm whether a diagnosis fee applies before leaving the product.
How long will the repair take?
Ask for an estimated timeline and whether parts must be ordered.
Will my data be safe?
Back up important files and ask whether data may be erased during service.
Will I receive a job card or receipt?
Keep written service documents, payment records and repair notes.
Frequently Asked Questions
What is the ASUS customer care number in the UAE?
ASUS lists UAE customer product support as 800-ASUS-ME (800-2787-63). Call timing should be confirmed directly before relying on it.
Can I email ASUS service support in the UAE?
ASUS lists service_me@asus.com for UAE service enquiries on its pickup request support page.
Can I check ASUS warranty online?
Yes. ASUS provides an official warranty status inquiry tool. You may need your product serial number and ASUS account information.
Does ASUS offer pickup service in the UAE?
ASUS provides pickup request guidance for UAE users on its official support page. Availability, timing and pickup terms should be verified directly with ASUS.
Is every ASUS repair location official?
No. A shop may repair ASUS products without being an official or authorized ASUS route. Use ASUS official support pages or contact ASUS directly before relying on warranty support.
Do I need an appointment for ASUS service in the UAE?
Appointment requirements are not always the same for phone support, pickup requests and service location visits. Confirm directly with ASUS or the listed location before visiting.
Is Dubai Service Finder connected with ASUS?
No. Dubai Service Finder is an independent information website and does not provide service on behalf of ASUS.
Sources and Verification
- ASUS Call Us – Used to verify UAE customer product support phone number and listed call support hours.
- ASUS Pickup Request – Used to verify UAE pickup request guidance, service enquiry email and ASUS-listed UAE service locations.
- ASUS Contact Us – United Arab Emirates – Used to verify the official ASUS UAE contact form route.
- ASUS Warranty Status Inquiry – Used to verify the official ASUS warranty check route.
- ASUS International Warranty – Used to verify ASUS international warranty notes and UAE coverage listing.
- ASUS Service Locations and Repair Support – Used to verify ASUS support navigation for warranty check, repair status and service locations.
Dubai Service Finder does not publish user reviews, ratings or testimonials. Users should verify the provider’s current service status, address and terms directly before visiting.
Dubai Service Finder is an independent information website. We are not owned by, operated by, endorsed by, or officially connected with ASUS, any ASUS service center or any repair provider. Brand names and trademarks belong to their respective owners. Always confirm details directly before visiting.